Shipping Policy

Shipping Policy

All orders are subject to product availability and receipt of full payment. Orders are processed within 2 to 3 business days (excluding weekends and public holidays) and dispatched via a trusted courier service. Tracking details will be provided once the order has been dispatched.

Delivery times are estimates and may vary based on location and courier service.

Free Shipping

Enduroplanet offers free nationwide shipping within South Africa on qualifying orders:

• Accessories: Orders of R2,000 or more
• Bikes: Orders of R6,000 or more

Free shipping applies to main centres only. Outlying or remote areas may be subject to an additional courier surcharge. Any such charges will be communicated to the customer before dispatch.

Standard Shipping Rates

Orders that do not qualify for free shipping are charged according to product size and weight:

• Standard Shipping: R150
• Heavy or Large Items: R550
• Shipping costs are calculated based on the total parcel weight, size, and delivery destination.

Collection Option

Customers may choose to collect their order in person from Enduroplanet, subject to prior arrangement.

Collection is only available once full payment has been received and the order is confirmed as ready for collection.

Customers will be notified by email when the order is ready.

Valid identification and proof of purchase are required on collection.

Collection timeframes must be adhered to. Orders not collected within a reasonable period may be subject to storage limitations and storage fees.

Risk and responsibility transfer to the customer once the order is collected.

Delivery, Inspection & Damages

In accordance with the Consumer Protection Act (CPA), customers are encouraged to inspect their order upon delivery.

If packaging appears damaged, customers should note this with the courier before accepting delivery where possible.

Any visible damage, shortages, or incorrect items must be reported to Enduroplanet within 48 hours of delivery.

Supporting photographs and order details may be required to process a claim.

Enduroplanet will arrange a replacement or refund, where applicable, once the reported issue has been assessed.

Returns Policy (CPA)

Cooling-Off Period

In terms of the CPA, customers may return goods purchased online within 7 business days of delivery for a refund, provided that:

• The product is unused, unworn, and in its original condition
• All original packaging, labels, and accessories are intact
• Proof of purchase is provided

Return shipping costs during the cooling-off period are for the customer’s account unless the product is defective or incorrect.

Defective or Incorrect Items

If a product is found to be defective, damaged, or incorrect, customers must notify Enduroplanet as soon as possible. In line with the CPA:

• Enduroplanet will repair, replace, or refund the item at no cost to the customer
• Return shipping costs will be covered by Enduroplanet
• Non-Returnable Items

The following items may not be returned unless defective:

• Clearance or sale items
• Custom-built or special-order products
• Items showing signs of use or installation
• Incorrect Delivery Information

Enduroplanet cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer. Additional courier charges arising from such errors will be for the customer’s account.

Jurisdiction

All sales and deliveries are governed by the laws of the Republic of South Africa.